1. Digital Products Only
MuslimCBT sells digital educational resources. We do not ship physical goods. No courier, postal, handling, or physical shipping charges apply to our digital programme purchases.
2. How Your Purchase Is Delivered
Digital access is normally provided immediately after successful payment confirmation. In some cases, payment confirmation or email delivery may take several minutes because of bank, card-network, payment-processor, internet, or email-provider delays.
3. Delivery Information You Must Provide
Please provide a valid email address at checkout and check it carefully before completing your purchase. You are responsible for ensuring that you can receive messages at the email address supplied.
If you do not see the purchase email, please check your spam, promotions, or junk folder before contacting support.
4. If You Have Paid but Cannot Access the Product
Email hello@muslimcbt.com from the email address used at checkout. Where available, include your payment or order reference. We will verify the transaction and help restore access.
Our typical support response time is 1–2 business days.
5. Failed or Pending Payments
A payment marked failed or pending does not constitute a completed order until the payment processor confirms successful payment. If your bank shows a debit but you have not received purchase confirmation, contact us with the transaction details so we can investigate.
6. Refunds & Cancellations
Purchases are covered by our published refund terms. Please see the Cancellation & Refund Policy for eligibility and request instructions.
7. Contact
For delivery, access, or order-support questions, visit our Contact Us page or email hello@muslimcbt.com.